CRM Podcast

LGBTQ+ Corporate Inclusivity & Marketing

In honor of Pride Month on this episode, Global Co-Chair of Omnicom's OPEN Pride group, David Azulay, joins us to share perspective on the importance of inclusivity in your corporate culture and how to authenticity communicate and personalize your brand messaging to the LGBTQ+ community.

Brand Storytelling Via Brand Funded Films

On this episode, Passion Point Collective's Founder, Marcus Peterzell, shares why branded movies are such a special opportunity for Fortune 500 CMO's with TV audiences' changing viewing behaviors and the increase in streaming entertainment consumption.

Is Personalization Just CRM?

On this episode, RAPP's Global CEO, Marco Scognamiglio, joins us to share perspective on what global brands are doing to implement personalized marketing at scale, why it matters now to win in their verticals and the successes global CMOs are reaping when implementing correctly.

Marketing Trends Affecting CMO’s

On this episode, RAPP's U.S. President, John Wells, joins us to share marketing trends CMOs are facing across U.S. companies such as talent attribution, changes in customer experience across physical and digital experiences and precision marketing.

A New Era of Commerce: The Future of A.I.

On this episode, Integer's VP of Futures & A.I., Heidi Bailey, shares insights on the current and future state of retail, "immersive commerce" and how A.I. will lead retail into a new age of customer experience.

Introducing the CXC Index

On this episode, OPMG's Global Chief Strategy Officer, Nelson Freitas, and C-Space's Vice President of Research, Manila Austin, join us to introduce their Customer Experience Index, why it's a game changer for marketers and how marketers can improve their work if they know their Brand Intent.

The Future of Customer Data

On this episode, KERN's SVP of Analytics and Marketing Technology, Sajid Patel, joins us to share insights around "Right Data" versus "Big Data" and the differences between Data Problem-Solving and Data Creativity, or the Art and Science of Data.

How to Gain Consumer Trust

On this episode, KERN's SVP of Strategy, Curt Kaneshiro, joins us to share insights around the trends that will impact customer experience and overall customer trust in 2022.

The Future of Commerce

On this episode, Omnicom Commerce Group's CEO, Sophie Daranyi, joins us to share insights around the nuances between retail and commerce, the future of "Connected Commerce" across physical, digital and social, and The Why Behind the Buy:

MIQ: Personalized Marketing Self-Assessment

On this episode, RAPP's Global Chief Strategy Officer, Shiona McDougall, joins us to share the insights you can gather from taking the Personalized Marketing IQ self-assessment tool her team developed to assess your brand's modern marketing capability across three dimensions of Customer, Context and Content. Try it from yourself here: